End-user technology support has evolved from a small team of internal network administrators answering end-user calls when otherwise not engaged, to large offshore call centers, shuffling end-users through a series of troubleshooting tiers, in each of which a narrowly trained operator satisfies a rigid punch list of troubleshooting steps. Typically, end-users must endure the first… Read more »
Systems Engineering Blog
Posts Categorized: Help Desk
SE Spotlight
At Systems Engineering, employees are our number 1 resource. Our success depends on our dedicated and skilled staff who share our values and contribute to our vision. SE Spotlight gives a brief but revealing look at one of our valuable members. Name: Jerry Desjardins Department: Help Desk Title: Remote Technical Support Technician SE: How… Read more »