Customer Service Representative | New Hampshire

At Systems Engineering, our mission is to enable the exceptional with our clients, employees, and the community.

As a result, we continue to invest heavily in being the premier technology employer in Northern New England. We are 100% employee-owned which gives us the unique opportunity to combine shared equity with empowerment to create an incredible career development opportunity.

We’re seeking a full-time Customer Service Representative (CSR) to join our Customer Service team.  As the first point of contact for our customers, our CSR’s play a critical role in delivering exceptional customer service through facilitating the problem management and resolution process. Every day, you will see a lot of small and medium-sized businesses in action and work collaboratively with customers from various industries. You will be exposed to a wide variety of technology solutions and be surrounded by continuous learning opportunities.

We’re looking for a customer-focused, detail-oriented, and highly motivated team player who enjoys creating exceptional customer experiences, working with and learning about technology.

Responsibilities

  • Work collaboratively with clients, sales representatives, and engineering teammates to handle service requests and facilitate problem resolution for customers.
  • Coordinate and schedule required technical resources to respond to a variety of routine and/or complex IT issues using organization-wide Customer Relationship Management (CRM) platform.
    • Facilitate daily team huddles to ensure scheduled resources are deployed efficiently.
  • Participate fully in the problem management and resolution process by responding to customer inquiries and requests by phone and email.
  • Advocate for the clients and help connect them with the right teammates to bring resolution.
  • Provide limited customer service support in response to basic client questions.
  • Contribute to process improvement within the Customer Service team.

For immediate consideration, click here to apply.


What We Are Looking For

  • Consistently demonstrate a high level of professionalism through a strong work ethic and commitment to creating a positive customer experience.
  • Possess exceptional problem-solving skills and an ability to handle a variety of customer situations with enthusiasm, empathy, and integrity.
  • A strong communicator who embraces a positive and cooperative attitude with internal teammates and external customers.
  • An agile team player who possesses multitasking, time management, and prioritization skills.
  • A passion for technology and a track record of continuous learning.
  • Computer proficiency (familiarity with Microsoft systems, Outlook, Word, Excel, etc.) preferred.

Our Benefits & Culture

Located in the Brady Sullivan Tower just steps from downtown Manchester, we pride ourselves on being active in the community and proud to be employee-owned. Being employee-owned means you can join the team and directly contribute to the strategic direction, drive improvements to the working environment, and become part of the Systems Engineering community. It is a great place to work because the team cares about each other and the company’s future.

  • Employee Ownership (Employee Stock Ownership Plan) – Join our team of employee-owners and directly contribute to the strategic direction, growth, workplace culture, and future of the company.
  • Employer 401k matching contributions.
  • Profit-Sharing.
  • Competitive medical, dental, life, and disability insurance.
  • Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid community volunteer time.
  • Engaging wellness programs including onsite health coaching, fitness facility, and various company-sponsored teams and events.
  • Career mobility and professional development, with training and certification opportunities.
  • Dynamic, fun, and active community culture.
  • Business casual work attire.
Systems Engineering is an Equal Opportunity Employer