Somerset County

Somerset County

Somerset County Maine is home to 51,000 hardworking, energetic and friendly Mainers who participate in an economy as diverse as their cultural heritage. Somerset County consists of thirty-three communities that offer the tranquility of a rural lifestyle coupled with many of the amenities of a more suburban setting in our four largest communities.

The Technical Services Department supports over 200 end-users, including critical and diverse services like the Emergency Management Agency, officers on patrol and the Sherriff’s Department and the Somerset County Jail.

THE CHALLENGE

Somerset County’s Director of Technical Services handed in his two weeks’ notice. Faced with not having a technical leader to keep critical projects moving forward, Somerset County needed someone to temporarily fill the specific leadership role and oversee technology initiatives until a suitable replacement was found. They understood they had unique requirements and realized recruiting a replacement was going to be a challenge.

Since 2013, Systems Engineering has provided Somerset County with remote network management services that proactively monitor the health of their network, improving system and critical application uptime. As their established IT partner, Somerset turned to SE for professional services to assist during this transitional period. Having a firm understanding of Somerset County’s network and business, Systems Engineering was able to immediately step in to fill the gap.

THE SOLUTION

Systems Engineering’s Virtual CIO service was tuned to provide Somerset County the time and flexibility needed to find a suitable replacement while keeping the internal IT team stable and initiatives moving forward. In addition, Systems Engineering focused on organizing and preparing Somerset County for their new director. The goal was to hand the new director a comprehensive overview of business units, stakeholders, projects, strategic relationships and other necessary information to begin effectively managing Somerset County’s technical services team and initiatives from day one.

Systems Engineering’s IT recruiting skills were likewise utilized by Somerset County to fast-track their search for a new leader. The team worked with Somerset County to identify their unique requirements for a new director. Additionally, Systems Engineering shortlisted potential candidates by reviewing resumes, conducting preliminary interviews, and recommending qualified candidates to Somerset County to interview. Once the new leader came on board, the Systems Engineering Virtual CIO remained for a month to facilitate a smooth transition.

“Systems Engineering was able to assist us with top notch professionals who went the distance with us to keep us current and help us find the right candidate to take the job. Somerset County strongly endorses Systems Engineering for their diverse skills, fast action, and continued guidance through the process of hiring a New Director. I would recommend them to anyone needing technical assistance,” said Dawn DiBlasi, County Administrator.

THE RESULTS

Somerset County briefly needed leadership and recruiting services during an unanticipated transition period. Somerset County’s goal was to support the technical services team and keep initiatives on track through a disruptive period. Systems Engineering’s Professional Services, including Virtual CIO and IT recruitment, filled their temporary need, enabling Somerset County to move forward with it’s IT projects and keep it’s 200 end-users productive by continuing to serve their needs.