NOC Infrastructure Engineer | Maine
At Systems Engineering, our mission is to enable the exceptional with our clients, employees, and the community.
Our Network Operations Center (NOC) is seeking a full-time Infrastructure Engineer to join our talented & growing team of IT Professionals in Portland, Maine. Our NOC team is responsible for helping hundreds of customers throughout Northern New England run premier technology solutions. NOC Engineers are an integral part of a collaborative team responsible for providing Tier-II escalated-level support to our Managed Services customer base.
We are looking for a highly motivated individual with a strong technical background, committed to quality engineering and unsurpassed customer service. The right candidate will also have great communication and problem-solving skills, an aptitude for working with and learning new technologies, and an ability to work in fast-paced environments.
Responsibilities
- Work both independently and collaboratively, leading customers through technology issues from triage to resolution.
- Be accountable for problem resolution in a wide variety of technologies and industries.
- Use exceptional judgment on risk and openly share information with customers and teammates through all phases of the process.
- Build expertise in monitoring, security, and incident management platforms and process.
- Employ and improve Systems Engineering standard methodologies to deliver consistent and effective solutions.
- Mentorship and leadership through sharing knowledge and guidance that improve the overall team effectiveness and enhance the team’s growth.
- Adopt a culture of continuous improvement and a one-team mentality.
- Continuously adapting to new technology, regularly learning new stacks while building depth in other areas.
- Practice continuous improvement by using and updating standard methodology documentation, automating recurring tasks, and using creativity to test new solutions.
- Support deployment of security solutions both internally and externally and continuously improve security expertise.
For immediate consideration, click here to apply.
Requirements
- A combination of professional technical experience, knowledge, and/or education in:
- Route/Switch (FortiSwitch, ISR, Catalyst, Nexus, MS Switching.
- Firewall (FortiGate, MX Firewall, ASA, Firepower (FMC/FTD/SFR), Sonicwall)
- Wireless (FortiAP, MR Wireless, Cisco WLC, APs (Auton/CAPWAP)
- Voice (UCS; Call Manager, Presence, Unity, Webex, Call Center and endpoints)
- Management (FortiManger, Cisco Prime, Cisco ISE)
- Experience supporting technology vendors including Cisco, Fortinet, Meraki, & SonicWALL.
- Technical certifications a plus or willingness to obtain certifications, specifically Cisco (CCNA or CCNP) and/or Fortinet (NSE4-8).
- Knowledge of the OSI Model and other networking principles; broad knowledge of security including protection, detection, and incident response.
- Possess strong customer service, communication, and interpersonal skills, demonstrate a high level of professionalism.
- Ability to work independently, as well as committed to being a great teammate; take ownership of assigned tasks and drive to resolution with a detail-oriented mindset.
- Effective critical thinking, analytical, and problem-solving skills to obtain business solutions.
- Strong organizational, multi-tasking, and time management skills, ability to adapt to changing priorities, as needed.
- Candidates must have reliable transportation and a clean driving record, as position requires occasional travel and onsite client engagement.
Our Benefits & Culture
Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our New Hampshire Office is located in the Brady Sullivan Tower just steps from downtown Manchester. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine.
Being 100% employee-owned, the employee-owners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering a Best Places to Work Company in Maine for a decade. We pride ourselves on delivering great outcomes for our culture, clients, and our community by cultivating a culture focused on continuous learning, community impact, and Employee-Ownership. In addition to a competitive salary, our benefits include:
- Employee Ownership (Employee Stock Ownership Plan) – Join our team of employee-owners and directly contribute to the strategic direction, growth, workplace culture, and future of the company.
- Employer 401k matching contributions.
- Profit-Sharing.
- Competitive medical, dental, life, and disability insurance.
- Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave.
- Community Engagement benefits including (8) hours of paid community volunteer time & employer-charitable match.
- Engaging wellness programs, including onsite health coaching, fitness facility, and various company-sponsored teams and events.
- Career mobility, professional development, and training as well as certification opportunities.
- Dynamic, fun, and active community culture.
- Business casual work attire.
- Hybrid Workplace, which fosters collaboration, mentorship, and training & development opportunities across our organization.
- Employer-provided parking at our office locations.
