Service Response Plan

Support During Disruption or Downtime

When systems or network components fail, it can result in major disruptions to your business. To help get you back up and running, Systems Engineering provides a Service Response Plan, offering fixed-cost, priority response engineering services for when systems crash. Our plan covers the cost of labor, network hardware parts or replacements for Systems Engineering standard makes and models, minimizing concerns over unplanned expenses. 

With this service, your business will receive 

  • 24×7×365 coverage 
  • SLA (service level agreement) managed response from our team of highly skilled engineers 
  • Break/fix labor at no additional cost or after-hours surcharges
  • Peace of mind with a predictable budget 

Our Service Response Plan works best when either paired with our Network Monitoring service or bundled in our full coverage  IT Essentials service.