Shaines & McEachern Case Study
Shaines & McEachern wanted to upgrade their unpredictable, underperforming network that was creating downtime and cutting into productivity.
ABOUT THE COMPANY
Shaines & McEachern, PA is a general practice law firm with locations in Portsmouth, NH and Kittery, ME. For over fifty years, the firm’s commitment to providing quality legal services to clients and in maintaining high ethical standards has made Shaines & McEachern one of the most successful law firms in the Seacoast New Hampshire and Southern Maine areas.
Shaines & McEachern was dealing with an unpredictable, underperforming network. It was creating downtime, which was interfering with productivity and putting their confidential client information and legal cases at risk. Receiving little to no support from their IT provider, their frustration increased as the problems persisted. Shaines & McEachern realized it was time to re-evaluate how they were handling IT.
“We were spending a lot of money on technology, and despite that, we had unacceptable downtime, which is not ideal when you’re working with trials, judges, and clients,” explained Stephanie Shaines, Business Manager at Shaines and McEachern.
To uncover what was causing the issues at Shaines & McEachern, Systems Engineering deployed an assessment team to evaluate their network. During the assessment, it became clear that the faulty network at Shaines & McEachern was not built to support their practice management software. Their inadequate network was the reason they were experiencing unwanted downtime.
Systems Engineering worked with the Shaines & McEachern team to develop a hybrid cloud solution leveraging a combination of effective cloud resources alongside local infrastructure to support the firm’s applications and necessary performance requirements. As an interdisciplinary legal practice, Systems Engineering also provided expertise focused on Shaines & McEachern’s compliance obligations and worked with their team to develop a well-rounded approach to data governance and information security.
In addition, Shaines & McEachern’s infrastructure, network, and firewall devices were all refreshed with enterprise-grade, cloud-managed solutions to complete the firm’s adoption of easily-managed, cost-effective IT resources.
Finally, to keep their network performing at optimal levels, Shaines and McEachern decided to outsource IT functions to Systems Engineering. The law firm receives:
- Network performance monitoring to keep an eye on the health of their network,
- Server and desktop patching services to stay on top of critical security updates on a regular and timely basis,
- Priority response engineering services for when systems crash,
- Managed network security to protect and secure their business infrastructure,
- Help Desk support for all end-user related issue,
- Network administration to service and maintain their network infrastructure, and
- Fully-managed cloud backup services, including server image capture and a local backup data repository for a speedy recovery.
“I felt so relieved for not having to worry about things I had to worry about in the past,” explained Shaines. “Systems Engineering’s Help Desk service is a huge support mechanism. I used to be the in-house help desk contact troubleshooting each issue to the best of my ability. I took on this role as we had to be mindful of our employees calling our former provider for support. We would be charged each time, which can add up.”
I give Systems Engineering five out of five stars. The daily services they provide to us are thorough, reliable, and appreciated,” said Shaines.